"I wanted to take a moment to write to you about my recent experience in your Quincy and Braintree locations. I am a single homeowner who over the years has been faced with many repairs and difficult upkeep of an old home. I have been a loyal Curry customer for many years and am so grateful for all of the help and advice that I have received over the years from your wonderful staff. I frequent the Quincy location as it is close to my home but also have spent time in your other two locations.
In anticipation of the blizzard, I decided to buy a snow blower, I walked into your Quincy store and asked Ginny if you had any left. She told me that they were completely sold out. No surprise as it was Wednesday afternoon right before the Wednesday night snow was supposed to arrive! The store was so crowded and what Ginny did next for me was so incredibly nice. She called your Braintree store and told them that a “neighbor” of her Quincy store was looking for a snow blower. Braintree actually had one left and told me to drive right over. Ginny even gave me some quick tips on the way out, told me not to be nervous using it for the first time and then wished me “good luck”!
I then went on to your Braintree location where I met Ryan, another one of your fabulous employees. It took me awhile to decide between a snow blower and a snow thrower and Ryan was so patient with me. I finally decided on the snow blower but needed to bring back a bigger car to pick it up. When I returned, he had everything put together and spent time walking me through how to use it for the first time. He was so kind and told me to call him if I had any questions or concerns. Please keep in mind that the Braintree store was very crowded ahead of the storm as well. The good news is that I didn’t have to call him, but it was nice knowing that I could if I needed to. When my mail arrived today, there was a handwritten envelope from your store. Inside was a note thanking me for my recent snowblower purchase. Unbelievable timing! What a nice touch.
I have worked in retail Human Resources for over 25 years and I know what good customer service looks like. Both of your stores were very crowded and I felt like I had Ginny's and Ryan’s full attention the entire time I was there. You clearly have hired wonderful people who love what they do. They are both fabulous examples of what “best in class” looks like. In a world where the internet and big box retailers have taken over (and “thank you” notes are a thing of the past), you and your teams have figured out a way to be better…congratulations. I will be a loyal Curry customer for years to come.
"My husband and I recently purchased a home in Pembroke and we are in the process of renovating it. I have paint duty, and I started off going to another paint place in town. I am new to the area and this other store happened to be on my way from my in-laws home (where we are currently staying) to my new house. At the time, I was 8.5 months pregnant, and all I could focus on was getting colors selected so that we could start painting, in hopes that I could get the nursery done before the baby came. I sat at a table in their store for hours, blankly trying to figure out what colors would flow throughout the house. I also had no idea what kind of paint or supplies I should be purchasing (primer, type of finish, etc). Not a single sales associate approached me to ask if I needed anything, but I didn't think anything of it. In fact, I was a little embarrassed that I didn't even know what I was looking for! After being there for so long, I walked out with some primer and the color I was using for the trim in the house and the kitchen cabinets. That's it.
A couple of weeks later (and after the birth of my son), my father in law received a Curry coupon in the mail as a part of the rewards program. I still needed paint for the entire house. Given that I have a newborn, I have a very limited amount of time, so I started trying to plan out color schemes using Pinterest and googling "farmhouse color schemes" during the wee hours of the morning while feeding my son. I figured I could plan out the colors I wanted, go to the hardware store, have the paint mixed and be out of there. I went into Curry and I started pulling paint swatches of things that I liked. But somehow my virtual Pinterest board wasn't translating well to real life. Andrea came over and asked if I needed help. In just a short amount of time, she helped me create a color palette for my entire house, using inspiration and ideas from my Pinterest page and a swatch of tile I had pulled from the bathroom. She enlightened me about recent trends in interior paint, and she also recommended the matte finish that I would need for the walls in my house that had seen better days. She was extremely patient with me, and explained things to me in a way that I could understand without being condescending. It's quite obvious that this young lady knows her stuff! She asked meaningful questions about the house, what the room was being used for, etc. to find out how she could better help me and ensure that I got the products I really needed. I am very impressed with her extensive knowledge about your store's products and color schemes. It is obvious that she has a passion for what she does.
I have been back several times over the last few weeks, and she remembers me, remembers my projects, and can even tell you what color I used in my upstairs bathroom. She gave me her email address in the event that I had any questions while creating the chalkboard wall in my son's playroom, and next time I go in, I plan to ask her about white washing our fire place! This kind of customer service is rarely seen these days, but it is what will keep me coming back to your hardware store. Over the last couple of weeks, my family has spend hundreds of dollars on paint and other materials at Curry.
Best wishes, Dara"
"I just want to say that everyone at both the Quincy and Hanover stores are wonderful. We are in the midst of upgrading a house that we inherited in Quincy (we live in Hanover). We are doing the painting ourselves. When I went to the Hanover store, I didn't know what color I wanted to paint the hallway. I spoke with Andrea and she was such a great help. I can't say enough about her. I explained the color I had in the kitchen and what color was in the hallway and the color I wanted in the bathroom. She took me right over to the color cards and worked with me to come up with a great color. She was so helpful, nice and very knowledgeable. Please be sure that you keep her!!!! She is a great asset to your organization. I know that most people complain but I really wanted to make sure that if people work hard and are very helpful that they should be acknowledge for their service. Thank you.
The people here are fantastic and always helpful!
Their prices are right around those of the "big box" alternative or even lower and their expertise is unmatched.
They treat you like a good neighbor and you feel like they're yours!
Dan J., Hanover
Easiest five stars I've ever given. Curry Hardware has saved my bacon so many times at this point that I seriously don't know how I would've survived my first couple years of home ownership without them (nor know what bacon tastes like, because it all would've been gone!). What they may lack in volume and quantity they more than make up for in quality and variety. But where Curry Hardware separates itself is in the customer service - everyone has always been well informed, patient and friendly. Also, they always seem to have exactly what you need exactly when you need it, maybe even before you know you need it, no matter how dire the emergency or if other local big box stores are wiped out.
So... thank you!
Jake M., Quincy
My fiance and I just bought a house -- a real fixer upper -- and neither of us has any idea what we're doing. But when I went into Curry and explained that, one of the clerks (Patrick I think?) spent almost a half hour with me walking me through exactly what I needed to prep cracked/messed up walls for painting, filled my cart with the supplies I needed, explained how to use all of them, answered all my questions about specific problems I have, and worked with me to figure out what level of quality I needed to get the job done without breaking the bank. He was so nice and didn't rush me at all, even though I monopolized a ton of his time. Plus, he carried the heavy stuff for me and helped load my car.
Every time I've been here, everybody who works here has been awesome and knowledgeable. I would be lost trying to do all this work without their help.
Evan A., Quincy
I can't say enough good things about this place.
My husband and I just bought our first home in the area and have been busy all summer with projects. From gardening to repairing drywall and everything in between the staff here knows their stuff. They are friendly and knowledgeable. They will answer all your questions, even the clueless kind.
We originally came here because they were the closest Benjamin Moore paint retailers to our house, but now return for everything because the store is so great.
They offer a great selection and range of quality in their supplies. Don't think just because they are a small store they will only have a couple expensive putty knifes to choose from. Nope! They have one-time disposal knifes (perfect for me) all the way up to nice professional ones. This selection holds true for all of their products.
The store has a lot of parking and is easy to get to. It is clean and they have free popcorn on the weekends! It is a true asset to the community. Thank you!
Stephanie R., Yarmouthport
I don't usually write reviews, but I felt that my recent interaction really warranted a review. I've always gone there over the past 20 years and always thought they were top notch. Today, however I truly got a glimpse at how much better they are than the other hardware stores. Today I went out to start my snowblower, and I broke the pull chord to on it. I called Curry and spoke to Rick. He talked me through how I could fix it, in a way that a 2 year old could do it! Unfortunately I am not that 2 year old. I took the assembly apart and brought it to Curry. I showed Rick the problem I was having and he told me that there was nothing I needed to buy from the store. He got some tools and fixed it right in front of me. The best part is it was a Saturday and I couldn't find a repair shop that could look at it on this day, and we were in the middle of our first storm of the season. Thanks Curry I loved your store before and I love you even more now!
Kevin S., Braintree
Hey! I was just in your Hanover Store and all I needed was a rubber stopper for a tension rod. The guy who helped me, Derek, was just incredible--spent so much time to find the right thing. When I got to the register truly embarrassed that it was only $1. For sure I'll be back and hopefully for more expensive items. Thanks.
Ann Marie J.